There’s a plus and a minus to doing business on the
net.
The plus is instant gratification.
The minus? Instant gratification!
Let’s face it, people begin to “expect” certain things
in connection to working and purchasing items on the
internet. And, unfortunately, because of those same
expectations, it also tends to bring out the worst in
ourselves at times.
I spend many hours during the week talking with other
publishers and network marketers, and the common problem
many have is the “irate” customer.
You know the ones I’m referring to? Those people who
decide to “shoot first and ask questions later”?
MARKETERS HAVE OUTSIDE LIVES, TOO
Though often my own life doesn’t reflect what I’m about
to say, many, many people promoting products and services
online do have lives! If they are working exclusively
online, they do find the time for friends and family.
If they work their online business in a part-time
capacity, no doubt they have outside JOBS or other
obligations that prevent them from sitting 24 hours a
day in front of their own computers.
As a matter of fact, sleeping comes to mind… remember
sleeping?!
Differences in time zones fly out of many peoples minds
when they communicate online. Remember, it’s called the
WORLD-WIDE WEB for a reason! Just because you happen to
be up and surfing doesn’t mean the guy at the other end
is… Find a good world clock. Checking the time alone
may help lower your blood pressure!
THE MOST COMMON MISTAKE MADE ON THE NET
You can save yourself a LOT of aggrevation, fear, and
frustration by paying attention to one single factor
when making a purchase online.
Thousands of merchants use PayPal.
And… PayPal has a CONTINUE button!
That’s right! On your “you’ve just sent money” PayPal
payment confirmation page, how many of us know to
LOOK FOR and USE the CONTINUE button in the
lower right-hand corner of that page?
If set up correctly, the merchant using PayPal has that
CONTINUE button right there for your convenience!
By clicking the CONTINUE button, 99.9% of the time it
whisks you away to your confirmation and/or download
page to complete your order.
So, before you go ballistic, ask yourself,
“DID I click that PayPal CONTINUE link?”
Frankly, I love PayPal! I truly do. However, this IS
one feature I sure wish they would correct. This one
little misplaced, hard-to-find button has got to be
the thorn in every merchant’s and customer’s side.
Hey PayPal! Move it up where everyone can see it!
SO WERE YOU REALLY SCAMMED?
Hey, it does happen! I’m not saying it doesn’t, and
it is truly unfortunate when it does.
But, scamming is not limited to only the buyer’s side,
and everyone would do well to remember that.
Perhaps that occasional seller who does make it a tad
harder to complete your order has had to do it for
self-preservation. Perhaps THEY, the seller, have been
ripped off more times then they care to admit and are
just trying to protect themselves!
It can be a two-way street.
SO… LET’S BE NICE
My suggestion is that before either side comes to blows,
let’s all take a deep breath and count to 10.
Personally, I’ve met hundreds, if not thousands, of
truly wonderful people online. On the other hand, the
ones we’d all like to see a lot less of can be counted
on just one hand.
For the most part, people want to help! People want to
be successful and see you succeed, too.
You truly can attract more bees with honey than you can
with vinegar when communicating online. Give the guy
the benefit of the doubt, first.
Try it and see!
© Theresa Cahill - All Rights Reserved. Feel free to distribute this article. Please keep it intact and with the resource box included below.
ABOUT THE AUTHOR:
Theresa Cahill, a two decade veteran of marketing, is the owner of http://www.mywizardads.com and invites you to take a look at the services of MWA and download fr.ee helpful information and more at http://www.mywizardads.com/sitemap.html
